"I've previously reviewed Marchese Opticians but as I've had more than one encounter with them as a customer, I hope additional comments ring as true as they're intended.
Recap: My first two transactions with Marchese Opticians were exceptional! My glasses were the best I've ever worn, at a time when my vision has become its worst. The Dr wrote the most precise prescription he could, and Lou and the team fit and filled it to perfection! And considering the tolerance for my vision is within a millimeter, that's saying something!
The sunglasses I got were so perfect, so exactly what I wanted... And the compliments? "Cool glasses!" And that was a few years ago and the compliments still come in!
A few years and a prescription change later, I wanted a style change and come back for a new pair, a new look, and Lou worked tirelessly with me one afternoon and I exhausted their near inexhaustible inventory! But he had listened to me very carefully and through the process of elimination, had a good idea of what I wanted.
When he asked me to please come back, waiting for me was exactly what I wanted!
And when my lenses were ready and I went in... Extraordinary! The quality, the fit, and the price, ESPECIALLY for the intense and lengthy process - I could not have asked for anything more than I received.
I'm a consumer and I tell you there is no better value for my dollars in the optical world than the one I receive from Marchese Opticians.
But it doesn't end there.
John suggested to me that with a correction as severe as mine, should something happen to my glasses - like a shattered lens - that sheer prudence and risk management demand having a spare pair at hand. So my old glasses were fitted with my new prescription and stowed away and unfortunately, not for as long as I would have liked.
Because in less than 3 months I had been careless and dropped, shattered, and stepped-on my new glasses! If John had not suggested...
Move the calendar forward once more to more recent days and all I can say is that Lou's patience and courtesy is without limit. I was again trying a style change and what this man went through... But in the end, it is EXACTLY what I want and need and if every one-on-one customer business was run like this, I think the word 'disgruntled' would be removed from the English language!
Marchese Opticians. No better value for eyes."